Can I delete a producer or buyer if their information is incorrect?
No, deletions of records are not a feature in the Farmshare platform. If there are duplicate records, please let us know and we can make edits or delete from the backend. Deleting records in a platform can cause more issues than it is worth.
When do notifications get sent out?
Drop-off reminders are sent at 12 EST, and Cutsheet reminders are sent at 1 p.m. EST for their respective days. That's 10 a.m. MST and 11 a.m. MST, respectively.
Once an invoice is marked as paid, can I go back?
Not currently, once an invoice is marked as paid, you're not able to make edits to the invoice. If you find yourself in this situation, please reach out, and we can make edits from the backend, although it may take a little bit of time.
Can I fill out a cutsheet for a customer?
Yes, of course. You can add a Cutsheet manually and fill it out with them over the phone or looking at their past selections. Always save their Cutsheet to their buyer profile so you can reuse it next time.
How do I delete a head in a scheduled job?
Navigate to the job page, then the Heads tab within the job, then click the bulk edit pencil button and finally, click the red trash can to delete the head you want to remove from the scheduled job.
