Can I delete a producer or buyer if their information is incorrect?
Yes, you can delete a producer or buyer but first must remove all associations on previous and future jobs.
When do notifications get sent out?
Drop-off reminders are sent at 12 EST, and Cutsheet reminders are sent at 1 p.m. EST for their respective days. That's 10 a.m. MST and 11 a.m. MST, respectively.
Once an invoice is marked as paid, can I go back?
Yes, you can "Manually Update Status" on a job back to Harvested, Curing, or Aging, and then move to Invoicing will be the next option. This will create duplicate invoices so it's not ideal but if necessary, it is possible.
Can I fill out a cutsheet for a customer?
Yes, of course. You can add a Cutsheet manually and fill it out with them over the phone or looking at their past selections. Always save their Cutsheet to their buyer profile so you can reuse it next time.
How do I delete a head in a scheduled job?
Navigate to the job page, then the Heads tab within the job, then click the bulk edit pencil button and finally, click the red trash can to delete the head you want to remove from the scheduled job. If you are on a smaller screen, you might need to scroll to the right to see the red trash can.
