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How can I ask questions about my order?

Farmshare is a software platform that independent meat processors use to manage their scheduling and operations. We are not the butcher shop itself. If you have questions for the butcher shop itself, then you do need to call your processor.

If you have questions about the platform itself, then we can answer those.

Where to send your question

  • Questions for your Processor (your animals, cuts, drop-off, pickup or payment): go to farmshare.co and log in with the phone number or email your processor has on file for you. Then open Chat on the left side to message your Processor directly. No texts or emails needed, and the whole conversation stays with your job.

  • Questions about Farmshare (logging in or using the app): click the ? (Help) button to reach the Farmshare support team. Help goes to Farmshare, not your Processor.

  • Updates on your jobs, like approvals, Cutsheet reminders and pickup notices, show up under the bell.

Watch the walkthrough

This short video walks through the Farmshare portal for Producers and Buyers: logging in, scheduling a job, setting the split and buyers, and filling in a Cutsheet.

Can't see the video? Watch it on Loom.

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